Please allow a little bit of time for the code to get to your email. It can take a few minutes or more to arrive. Also, check your spam folder just in case.
You can also get the code sent to you by text message (see further down).
When you get your email code, here are some tips:
- Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close the TurboTax window.
- Make sure you are using the most recent code and not using a prior one. If you make another attempt to enter the code make sure you use the most recent one sent to you. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent code.
To get your verification code sent as a text message, you have to select that option in your account settings. You will need to gain access to your account and then:
- Select Intuit Account.
- Select Sign In & Security.
- Turn on Two-step verification and enter your mobile information and password.
To get access to make your changes, you can have the code sent to your email address or select the Confirm your account in another way option.
If none of the above works, then please select I forgot my password and then select I don't know my username. The system will then ask for your name, address and SSN, and it will attempt to verify your identity by asking questions from your credit report that only you are likely to know.