TurboTax is committed to protecting your personal information. If we detect that certain types of information belonging to you is being used in more than one account, we’ll notify you to make sure that you recognize the activity.

We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.

Here are some of the reasons you may have received this email:

  • You have used IRS Free File Program delivered by TurboTax or other TurboTax offerings in the past and are using a different account this year.
  • You changed your filing status from last year and are filing with a different IRS Free File Program delivered by TurboTax account this year.
  • You have created multiple TurboTax accounts this year.

If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please call us at 1-800-315-1481 and one of our agents can assist you.